At Frictionless Systems, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our products (Sigma, Momentum, Impulse, and Coefficient) and visit our website.
• We protect your information with industry-standard security measures
• We don't sell your personal information – period.
• You have control over your data with rights to access, correct, and delete
• We collect only what we need to deliver and improve our services
We collect information such as your name and email address when you:
• Create an account
• Contact us for support or sales inquiries
• Sign up for communications or newsletters
We may additionally collect information such as your phone number or address when you:
• Make purchases
• Profile data: Your profile information to provide personalized experiences
• Conversation data: Your questions and Sigma's responses to provide conversation history and personalized coaching
To maintain and improve our services, including our website, we collect:
• Device and technical information: What devices and OS versions are being used, how our products are performing
• Usage statistics: How many people use our products per day, in what countries and languages the products are being used, and what features are most popular
• Error logs: Technical information when our products encounter an error
We collect information when you make purchases or returns.
We use your information to:
• Provide our services: Deliver the features and functionality you expect
• Improve our products: Analyze usage to prioritize features and fix bugs
• Improve AI models: Anonymized data is used to make our AI systems smarter and more helpful. For example, we identify conversation topics where Sigma has low confidence, so that we can improve Sigma's knowledge
• Provide support: Respond to your questions and resolve technical issues
• Send communications: Deliver transactional information and surveys. And with your consent, deliver newsletters or marketing
• Ensure security: Protect against abuse, safety, and security threats
We do not sell your personal information. We may share your information in limited circumstances:
• Service providers: With trusted vendors who help us operate our services (under strict confidentiality agreements)
• Legal requirements: When required by law, court order, or to protect our rights and user's safety
• Business transfers: In connection with a merger, acquisition, or sale of our business (with continued privacy protections)
• Aggregated data: We may share anonymized, aggregated statistics that don't identify individuals
We protect your information using:
• Strong encryption for data transmission and storage
• Multi-factor authentication
• Internal access controls limiting access only to employees who need to review your information
• Regular security reviews and monitoring
• Industry-standard security practices
If you're located outside the United States, your information may be transferred to and processed in the U.S.
We retain your information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.
• Sigma account: Go here.
• Support inquiries: Email us at ideal@frictionless.systems requesting we delete your prior emails to us
If you are under the age of 16, you should use the products or services only with the involvement of a parent or guardian and should not submit any personal information to us. We do not intentionally target children under 16. We comply with all applicable laws designed to protect children’s information. Children under the age of 16 should not use our products or services without obtaining prior parental consent.
We may occasionally update this Privacy Policy. Material changes will be communicated through one or more of:
• Email notification
• In-product notifications
• Revised "last updated" date of the Privacy Policy
Continued use of our services after changes indicates acceptance of the updated policy.
Our intention is to be diligent in protecting your privacy by carefully following our Privacy Policy. If you would like to make suggestions or find out more about our privacy practices, please email us at privacy@frictionless.systems
Examples listed in this Privacy Policy are provided to assist your understanding of this Privacy Policy and are not intended as exhaustive lists. Section headings are provided for your convenience.
This Privacy Policy supplements and is incorporated into the License Agreement.
For products downloaded from the Apple App Store, the Privacy Policy supplements the Licensed Application End User License Agreement.
This policy was last updated on June 10, 2025.