We collect information relating to you and your use of the Product and Website in order to provide services and features that are easy to use and responsive to your needs. We use the term "Consumer Information" to refer to any personally identifiable or anonymous information relating to you or your use of the App or Website. The following sections describe more specific categories of Consumer Information.
Contact Information is information that allows someone to identify or contact you, including, for example: your name and email address.
In the event that you contact us, any information that you provide is used for the purpose of responding to your inquiry. We retain communications relating to customer support in order to provide better service. For example, we can follow up with you when a bug you reported is fixed or a new feature you requested is added. We can also follow up to solicit feedback on how we can improve. We can also refer to previous messages you have sent us, in order to better understand your inquiry and previous troubleshooting steps we may have tried.
We also can perform statistical analysis on inquiries in the aggregate, for example to understand which type of issues occur more frequently. We can also perform artificial intelligence analysis of historical inquiries, in order to develop automated support systems.
In the event that you create an account, we'll use your contact information for the purpose of securing and managing your account. For example, we can contact you to help with resetting your password or verifying changes to your account. In addition, we can contact you for service-related changes that impact the Product. We may also contact you to collect feedback on how we can improve.
In the event that you make a purchase, we'll use your contact information for the purpose of fulfilling your purchase. We may also contact you to collect feedback on how we can improve.
In the event that you sign up to receive communications from us, such as newsletters, tips, or marketing, we’ll use your contact information for the purpose of providing such communications. Any such communications will contain clear instructions to unsubscribe.
We do NOT sell your contact information.
Usage Information is anonymous information in the aggregate, such as how many people are using the Product per day, in what countries and languages the Product is being used, whether any errors occur, and what features are most popular.
We use this information to prioritize which features to add to the Product, which languages to translate the Product into, identify bugs to fix, customizing the user experience, and other ways to improve the Product. We also use this information to improve compatibility, fix bugs, update plug-ins, and improve features. This information is also used to deliver configuration updates to tune the app's functionality. We receive this type of information from third party service providers, like Google. This Usage Information is used for the purpose of improving the Product.
We do not associate Usage Information with Contact Information, unless you sign in. If you are signed into the Product, we may contact you if we notice crashes or errors occurring for the purpose of proactively helping resolve the error.
Usage Information also includes anonymous information about your computer hardware and software that is automatically collected when you access the Website. This information is used for the purpose of operating the Website, maintaining the quality of the Website, and providing general statistics regarding use of the Website.
Configuration Information is user-configured information, such as which apps and websites are important to you.
Diagnostic Information is a combination of Configuration Information and historical information of the Product’s activity. In the process of providing customer support, we may ask for diagnostic information so that we can troubleshoot. This is optionally provided by you from within the app. Diagnostic information is uploaded over an encrypted connection and then encrypted at rest. We only retain Diagnostic Information for the duration of resolving your support inquiry, usually a few days. Afterwards the information is immediately deleted. Diagnostic information does contain internal status codes, activation history of applications, and Configuration Information. Diagnostic information does NOT contain user-generated data such as contacts, calendars, messages, window or document titles, keystrokes, or other such sensitive information.
Purchase information is information about the history of your purchases, such as when you made a purchase, return or refund. This could also include information such as when you subscribed, renewed, or canceled your subscription. If are logged into the Product, your purchase information will be associated with your contact information. If we notice an error with your purchase or you cancel your subscription, we may send you a one-time correspondence for the purpose of resolving the error or understanding if there is anything we can do to improve the Product.
We use Consumer Information for a wide variety of purposes, including to enhance the Product, to provide you with customer service and to make a wider range of features available to you. We also use your Consumer Information in anonymous, aggregate form to better understand how consumers use our Product and Website, which features they use, and who is likely to be interested in using certain other features, and for various other business purposes. For a more detailed explanation of how we use Consumer Information, please refer to Section 1, above.
We may disclose anonymous Consumer Information in the aggregate, and analyses and reports derived from such information to third parties including our service providers, consumer and market research companies, and other organizations. We will not disclose your personally identifiable Consumer Information to any third party for any purpose.
We may use independent contractors to assist with our operations. Such contractors may include programmers, consultants, auditors, attorneys, accountants, potential purchasers of our business, and third parties whose services are necessary for us to provide the Product or conduct legitimate business activities in connection with the Product. Some of these contractors will have temporary access to our databases of Consumer Information. Their access to such information will be limited to specific tasks. We require these contractors and third parties to agree to protect the confidentiality of your Consumer Information and to use it only as necessary to perform the services they are asked to perform. These contractors and third parties are responsible and liable if they misuse any Consumer Information.
We use industry-standard security methods, such as strong encryption, one-way hash functions, multi-factor authentication, rotating passwords, physical and technical access controls, code and security reviews, and other measures, to secure the communication and storage of information throughout the Product and Website. Despite these efforts, you should know that no one, including our company, can guarantee that such methods are 100% secure.
If you are under the age of 16, you should use the Product only with the involvement of a parent or guardian and should not submit any personal information to us. We do not intentionally target children under 16. We comply with all applicable laws designed to protect children’s information. Children under the age of 16 should not use our Product without obtaining prior parental consent.